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Shipping & Delivery

Where we ship, what it costs, and how customs works. Our full legal terms are in the shipping policy.

Where we ship

  • United Kingdom — tracked delivery, free on orders over £60
  • European Union and the Nordics — tracked delivery, cost shown at checkout
  • International — United States, Canada, Australia and New Zealand, express tracked

We run local storefronts so you shop and pay in your own currency: monrich.co.uk (GBP), monrich.fr, monrich.it, monrich.de, monrich.es (EUR), plus Swedish and Norwegian pricing.

Shipping costs

  • UK orders over £60 — free standard delivery
  • UK orders under £60 — from £3.95
  • EU and Nordics — from €7.95, exact cost calculated at checkout
  • International — from £12.95, exact cost calculated at checkout

Tracking your order

You receive a tracking link by email as soon as your order leaves the warehouse. If it hasn't arrived, check your spam folder first, then email contact@monrich.co.uk with your order number.

Tracking can take a little time to show its first scan after a label is created. That gap is normal and does not mean the parcel is lost.

Customs and import duties

UK orders carry no import charges.

EU and international orders may be subject to customs charges or import duties on arrival. These are set and collected by the destination country's customs authority — they are not charged by us and we do not receive them. The customer is responsible for paying any applicable import duties.

Delivery estimates

Estimated delivery windows are shown at checkout and in our shipping policy. They run from the dispatch date, not the order date.

Some pieces are made to order — engraved and personalised items in particular — and take longer to leave the warehouse than stock items. If anything is going to take longer than expected, we would rather tell you than leave you guessing: email contact@monrich.co.uk with your order number at any point and we will tell you exactly where it is.

If a parcel is delayed or lost

Email contact@monrich.co.uk with your order number. We will chase the carrier and come back to you. If a parcel is confirmed lost in transit, you are entitled to a replacement or a full refund.

Who we are

Monrich is operated by MONRICH LIMITED, incorporated in England and Wales, company number 17243557, registered at 27 Old Gloucester Street, London WC1N 3AX.